Shendon Ewans and his Co-founder Quentin Marsh never set out to start a business, but fast-forward three years and an idea formed in the pub has grown into a successful fintech startup that uses AI to automate payments.
The idea came about as Ewans and Marsh wanted a solution to a problem they both faced, how to use technology to automate bills and save on late fees and time.
A quick online search revealed no such business existed in Australia and so began the year and a half long journey to create Gobbill.
“We started building the solution for our family and friends and agreed if it wasn’t good enough for them, we wouldn’t put it out there,” says Ewans explaining their pre-investment plans.
“But protecting our customer’s data has been important right from the start, because it’s our data too. My parent’s data, my family and friend’s data, it’s all in the system,” explains Ewans.
However, Ewans reveals their strict data stewardship policy hasn’t always been meet with enthusiasm.
In fact, there were those who told the co-founders they’d have to “sell themselves out” in order to survive, according to Ewans. However, that just gave the duo greater ammunition to make it work.
Protecting customer data
Putting data protection measures into practice was a difficult balance for the Gobbill founders.
It was just as important that any partners working with the startup, took on the same data stewardship policy.
“We’ve had to be really strict with our partnerships. The way we interchange data is very tight too,” says Ewans.
Both CoinTree and MyProsperity, two of Gobbill’s partner companies, have had to adhere to Gobbill’s data stewardship policy, to ensure their customer’s information is responsibly handled.
Data sovereignty was also a consideration for the founders, who developed an on-shore ethos to further safe-house their information.
“We’re keeping everything on shore, we’re Australian built and Australian operated and as we expand globally, to the United Kingdom, we’re taking the same approach. We’re working with a partner in the UK to be compliant and to hire locally,” says Ewans.